Our applications works in real time. Our Support Center as well.
We have On-Site or Remote procedures depending on the requirements and preferences of our customers.
- Help Desk – Phone/Remote Support - Call Back Guarantee.
The Help Desk Service offers the possibility to receive a call during covered business hours (standard or extended) allowing for a quick response to questions about the general performance of the products and fast problems resolution.
- Remote Support.
If we are unable to solve a problem over the telephone, Nevum specialists will utilize remote support to resolve problems through Internet connection.
- On-site support.
If necessary, the customer will be attended on-site by a Nevum consultant to perform the corrective maintenance tasks described below.
On-site Preventive Maintenance
Nevum offers, for those facilities that due to their complexity could require a periodic preventive maintenance service routine, database clean-up, back-ups, etc., among other support services that minimize the amount of incidents that might jeopardize the availability of the systems and equipment.
This service guarantees the continuous assignment to the customer of the same qualified consultants to become familiar with their applications, systems, business and requirements, thus significantly reducing resolution time and maximize the productivity of teams and systems.